IT Support Engineer (lead), Permanent,

London, United Kingdom

IT Support Engineer (lead), Permanent, South Yorkshire

Networking, Cisco, Windows, Active Directory, IIS, Storage Management VMWare

Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated IT Support specialist. On this occasion they are actively seeking an IT SUPPORT ENGINEER to join and help grow an exciting team based in South Yorkshire.

To be considered you must ideally be Degree Educated within IT / Computing and have at least 3 years hands on IT / Infrastructure Support experience. You will be required to:

  • Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk.

  • Provide desktop, laptop, mobile, server and storage support.

  • Setup and configure new authorised end-user devices. Install authorized software in the devices.

  • Process service requests and keep users informed about their incidents' status at agreed intervals.

  • Escalate issues which are beyond the employees' capabilities or resource capacity to senior resources in an effective manner to optimise the quality of service provided.

  • Identify and take part in initiatives to improve the quality of the technological service.

  • Register and classify received incidents and undertake an immediate effort to restore a failed IT service as quickly as possible. If no ad-hoc solution can be achieved, transfer the Incident to the team leader.

  • Manage device backups, diagnose and resolve technical issues when required

This position will allow you to grow into the lead role within the IT Support team so any previous experience where you mentored, guided and / or motivated other IT Support colleagues would add considerable weight to your application.

At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external clients.

If you are interested, please send your CV and call me for more information